Job Description
General Responsibilities:
Provide administrative support for the day to day training department operations from the registration and regulatory notification process to the conclusion of class and providing student certificates, post-class regulatory notification, and invoicing support to accounting. Includes frequent student and training client contact by phone, email and in person, entering and processing student registrations and certificates; record-keeping for all classes, ordering and stocking classroom supplies, managing and setting up light catering, performing invoice-requests after classes and writing short cost estimates for custom classes.

Essential Roles and Responsibilities:

• Answer Training Department telephone for taking registrations and responding to questions.
• Register students over phone, email, in person & through online registration system’s registration confirmation emails.
• Available for frequent in-person student contact for questions such as registrations, certificates, training schedule and accepting payment.
• Keep FileMaker training client and student database accurate and up to date.
• Generate reports when needed from student/client database.
• Set up custom class projects, clients and contacts in Project Exchange.
• Set up class folders for all open enrolment and custom classes along with course agendas, sign-in sheets and evaluation forms.
• Submit regulatory pre- and post-notifications for classes requiring this within the required timeframe.
• Set up chairs, tables, catering area, and course curriculum materials. Materials include some combination or all of the following: course manuals, agendas, special handouts, name cards, notepads, folders and pens/highlighters.
• Print accurate certificates and wallet cards (including lamination for RRP classes) for all open enrolment and custom classes.
• Assist Training Manager in planning, scheduling and writing routine custom training cost quotes.
• Assist Instructors with routine handout production, class folders and client contact information, and gathering curriculum supplies for custom classes.
• Support the maintenance of the training mailing list, generate class promotional and reminder emails.
• Produce and distribute refresher reminder notices and make follow-up calls when needed.
• Maintain inventory of catering supplies, training hands-on supplies and equipment, class books and handouts and other training-related supplies.
• Attend Training Department planning and scheduling meetings and take notes.
• Work with instructors to maintain cleanliness and organization of the training supplies storage areas, coffee service area, and classrooms.
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.

Requirements:

• High school diploma.
• Minimum 2 years’ related administrative experience.
• Associate degree preferred.
• Background in occupational safety and health or adult education preferred.
• Proficient in Microsoft Word, Excel and Outlook for PC
• Valid driver’s license with acceptable violation history.

About Terracon
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace.

Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.