Determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that resources are scheduled when requested and directed where they are most needed.

Dispatch Hours required are Monday through Friday, 7:30 a.m. – 5:00 p.m.

• Skilled at prioritizing projects and managing internal logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and labs as appropriate.
• As the hub for the Materials department, maintain communication with field personnel to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard and other tools to effectively distribute employees and balance workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
• Perform other duties as assigned.
• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.

Requirements:

• High school diploma or equivalent.
• Relevant experience or the equivalent in training and related experience
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Valid driver’s license with acceptable violation history