The Business Process job family focuses on documenting, analyzing, and improving business processes to enhance efficiency, reduce risk, and support organization-wide transformation initiatives. Roles within this family progress from learning process mapping and analysis techniques to senior responsibilities that include setting standards and coaching team members. Collectively, this job family supports Operational Excellence by combining technical process expertise, stakeholder collaboration, and governance oversight.

• Complete work assignments of minimal complexity while learning role. 

• Support specific objectives and outcomes. 

• Assist with interviews, workshops, surveys, and observations to gather information about business processes, workflows, systems, and stakeholder needs.

• Review business processes and workflows to determine how they can be improved or automated, assess business requirements, and make evidence-based recommendations to support process improvements. 

• Research and conduct site observations to identify the equipment, methods, and personnel needed for effective processes. 

• Meet with key stakeholders to set the organization's goals, gather and analyze data and process mapping, and create reports based on recommendations. 

• Create and maintain process maps, flowcharts, swim lane diagrams, and related documentation for straightforward business processes, typically within a single functional area.

• Responsible for structuring a large amount of information within a process framework, modeling business processes, and using process/workflow software to create process models. 

• Collaborate with business and IT leaders to develop new process designs. 

• Document business process modeling activities for future reference.

• Demonstrate basic proficiency with software and other tools used in business process mapping.

• Learn and apply process modeling standards, governance practices, and business process management tools.

• Examine emerging business best practices and technological developments that can help automate and streamline processes to help the organization perform more efficiently.

• Follows safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.

• Maintain quality standards on all projects.

• Perform other duties as assigned.

• Bachelor's degree.  Or, in lieu of a degree, a minimum of 4 years’ experience.

• Familiarity with requirements gathering, process documentation, and functional analysis.

• Basic understanding of information systems and their impact on business processes.

• Strong documentation and communication skills, with the ability to convey complex information clearly to various stakeholders.

• Good problem-solving skills and the ability to work under pressure to meet deadlines.

• Ability to work collaboratively within a team and independently. 

• Good organizational skills with attention to detail. 

• Adaptability and willingness to learn new technologies and methodologies.

• A valid driver’s license with acceptable violation history.