Dispatch 10-25 employees. 
More proactively sets schedule, communicates more efficiently and openly, manages more complexity 
or additional types of work and equipment, adjusts based on needs. Proactively communicates with 
managers regarding resource needs.

 Answer and manage incoming calls and dispatch employees with appropriate skills or certifications 
to precise locations at necessary times.
• Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to 
urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, labs and other project stakeholders 
(internal employees, client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and 
prioritize schedules day-to-day. 
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the 
care and concern of employees a priority.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance 
workload.
• Perform other office duties, if needed, and work with others to meet deadlines.
• Coordinate between other regional offices to cover projects
• Manage resource conflicts among employees, clients and office/regional leadership team using 
negotiation strategies.
• Follows safety rules and practices and other safety requirements for all projects. Performs pre-task 
planning prior to executing work. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Work Environment & Physical Requirements:

• Will perform most of the shift in an office setting using a personal computer and telephone. Noise level is usually low to moderate.
• Overnight travel may be required with this position.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may 
be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is 
required to climb or balance. The employee is occasionally required to stand; walk; stoop, kneel, and crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift 
and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

• High school diploma or equivalent. 
• Minimum 3 years of relevant experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.)
• Time management skills
• Negotiation skills
• Interpersonal interaction skills
• Multi-lingual preferred in some markets
• Valid driver’s license with acceptable violation history.

Preferred Certifications:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 1 year in role.
• Complete Terracon Resource Manager training within 1 year in role.