Job Description
General Responsibilities:
Provide project delivery support including document control and administration, project tracking, project quality and consistency, and drafting communications resulting in great client experience.

• Provide oversight and supervision to a team of Project Assistants and Coordinators.
• Ensure document processes and systems comply with quality standards and project and program requirements. Evaluate and recommend changes to process to maintain compliance.
• Supervises the daily interaction of team with clients ensuring deliverables and expectations are met.
• Serves as a point of escalation for client issues.
• Monitors and provides status updates on portfolio of clients and projects to leadership and Operations.
• Reviews and provides feedback to team on project coordination activities including drafting proposals, project tracking, and contract requirements.
• Serve as a point of escalation to the team and partner with the National Account Manager on client experience.
• Partner with financial analysts/ accountants and the project team to support management of project Work in Progress (WIP), invoicing and Accounts Receivable (AR).
• Communicate with clients to obtain feedback on interaction and service provided by team.
• Develop and promote training to Operations on the use of Terracon client programs and systems.

Supervisory

• Provide oversight and supervision to a team of Project Assistants and Coordinators.

Document Control

• Provide document control for projects per established processes to ensure adherence to quality standards and project requirements.
• Partner with financial analysts/ accountants and the project team to review project billing activity to ensure compliance with contract requirements and management policies.
• Track and route documents into internal and/or external systems complying with client protocols and requirements.
• Collaborate with local office/operations to complete document compliance of projects, aligned with scope and within schedule.
• Provide a variety of project support related tasks involving document management.
• Manage document processes and systems to support control and availability of project and client documentation to local office/operations.

Project Delivery Support

• Provide support for more complex and larger clients and/or projects/programs.
• Assist and support for overall project delivery (cost, schedule, quality, information, contracts) on multiple project assignments.
• Partner with financial analysts/ accountants and the project team to assist with oversight of management and tracking of budgets and schedules.
• Works with client to access and work within external systems, if applicable and required.
• Schedule and communicate with the client regarding project report status and delivery schedule.
• Receive, process and forward client opportunities/requests for proposals and task orders to offices to initiate proposal process or work authorization and follow-up as needed.
• Coordinate proposal/opportunity response with local offices, including coaching them on key client requirements
• Maintain spreadsheets or other tracking systems regarding status of proposals and projects.
• Assist with updates to TerraNet resource sites and/or CRM with client specific requirements, templates, communication, etc., related to scope, pricing, delivery, quality, as well as maintain and update key client contacts associated with the account.
• Interact with key client contacts as needed or as directed.
• Keep appropriate project team members informed of status, delivery issues, and other areas as needed.
• Maintain updates to project status including timelines and deliverable dates and financial data.
• Works with offices to ensure that client specific requirements are understood and followed.
• Works with offices on change order requests to ensure timely delivery to client and approval.
• Partner with financial analysts/ accountants and the project team to support proposal and project registration setup as needed.
• Work with NAM to develop/maintain any Program Manual or related documents.
• Support project/program leadership with client communication plans.
• Maintain, communicate, and track milestones to project team.
• Support project/program manager with resource management and resource assignment.

Compass Delivery Focus

• Maintains and updates the Terracon Client Portal, as applicable.
• Provides training and coaching to operational project managers and team members on the use and applicability of Compass to enhance the Client Experience.
• Works directly with Terracon Client Service Managers and/or Client Service Specialists to incorporate and progress the use of Compass, both internally and externally.

General

• Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.
• Perform other duties as assigned.

Requirements:

• Associate’s degree and 7 years related experience. Or in lieu of a degree, a minimum of 9 years related experience.
• Bachelor’s degree in related field preferred.
• A valid driver’s license with acceptable violation history may be required.

About Terracon
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 6,000 curious minds focused on solving engineering and technical challenges from more than 175 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace.

Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.