Job Description
General Responsibilities:
Manage the team that determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Supports team members as they receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Essential Roles and Responsibilities:

• Direct the work activities of the team, providing training, performance feedback and providing dispatch oversight. Make hire, fire, pay and promotion decisions for team.
• Train dispatchers to use and improve negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Mentor other dispatchers in the region or company.
• Communicate effectively with customers, employees, and leaders.
• Dispatch for many different unique or specialty teams, departments, or offices using advanced technology (mobile applications, email, scheduling software, project management systems, etc.)
• Train and ensure dispatchers answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Expert at prioritizing projects and managing logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Collaborate with other managers in the office to ensure office duties are completed by the deadline.
• Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
• Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
• Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices.
• Perform other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Minimum 7 years of relevant experience or the equivalent in training and related experience.
• Time management
• Interpersonal interaction skills
• Negotiation skills
• Multi-lingual preferred in some markets
• Valid driver’s license with acceptable violation history.

Preferred Certification:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 6 months in role.
• Complete Terracon Resource Manager training within 1 year in role.

About Terracon
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 6,000 curious minds focused on solving engineering and technical challenges from more than 175 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace.

Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.