Dispatcher
- Austin, Texas
- Regular, Full time
- Job ID 4127
General Responsibilities:
Determines the safest, most efficient way to dispatch Engineering Field Technicians to project sites. Receives and manages incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment. Dispatchers multitask with strong communication skills, maintaining efficient operations while ensuring that Technicians are scheduled when and where as approriate.
Essential Roles and Responsibilities:
- Answer and manage incoming calls and dispatch field technicians with appropriate skills or certifications to precise locations at necessary times.
- Skilled at prioritizing projects and managing logistics (equipment, internal logistics) according to urgency and importance, utilizing negotiation skills when conflicts arise.
- Relay information and instruction to employees, their managers, labs and other project stakeholders (internal employees, client, contractors, etc.) as appropriate.
- As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
- Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
- Communicate effectively with customers, employees, and leaders.
- Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
- Perform other office duties, if needed, and work with others to meet deadlines.
- Coordinate between other regional offices to cover projects
- Manage resource conflicts among employees, clients and office/regional leadership team using negotiation strategies.
- Follows safety rules and practices and other safety requirements for all projects. Performs pre-task planning prior to executing work. Report any safety issues or concerns to management.
- Be responsible for maintaining quality standards on all projects.
- Perform other duties as assigned.
Requirements:
- High school diploma or equivalent.
- Minimum 3 years of relevant experience or the equivalent in training and related experience.
- Ability to use technology (mobile apps, email, scheduling software, etc.)
- Time management skills
- Negotiation skills
- Interpersonal interaction skills
- A valid driver’s license with acceptable violation history may be required.
Preferred Qualifications:
- Associate degree in project, construction or business management
- Bilingual in English and Spanish
- IIF Safety Leadership Terracon course obtained within 1 year in role.
- Complete Terracon Resource Manager training within 1 year in role.
About Us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
About the Team
The chemistry that holds our materials team together is made of integrity, creativity, and care. We represent Terracon’s largest technician and inspection workforce and ensure the materials used to build the nation’s roads, bridges, airports, stadiums, and other structures are safe and sound. With our broad range of qualifications, specialized certifications, and building materials professionals, we are on-site, evaluating and testing materials in real-time to keep the pace of our clients’ project, collecting and reporting data digitally to deliver critical insights. With our nationwide footprint of offices and laboratories, bench strength, flexibility, and diverse capabilities we identify issues and expedite solutions whenever problems arise.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.